Cookies Policy

Cookies are small text files or similar data files that are placed on your computer, mobile device or other device when you visit a website. They allow a website to recognise a device, remember certain information and support particular functions. Some cookies are stored only for the duration of a browsing session. These are commonly known as session cookies and may be removed when you close your browser. Other cookies remain on your device for a longer period or until they are deleted. These are commonly known as persistent cookies.

We may also use technologies that perform a similar function to cookies, including pixels, tags, local storage and software development tools. For simplicity, this policy refers to cookies and these similar technologies together as cookies. Cookies do not usually identify you by name on their own. However, information collected through cookies may be combined with other information that we hold about you, where permitted by applicable law.

Cookies can be placed by the website you are visiting, known as first-party cookies, or by another service provider working with the website, known as third-party cookies. Third-party cookies may support functions such as security, website measurement, content delivery or advertising. The use of third-party cookies is subject to the relevant third party’s own policies and practices.

Why cookies are used

• To help the website load correctly and provide essential features.
• To maintain your session and remember selected settings or preferences.
• To support account access and help protect accounts and transactions from unauthorised activity.
• To understand how visitors use the website and identify areas that could be improved.
• To help us provide relevant information, promotions or marketing where this is permitted and where you have provided any required consent.
• To monitor website performance, detect technical faults and support service reliability.
• To comply with legal, regulatory, security and operational requirements.

Strictly necessary cookies

These cookies are required for core website functions. They may allow pages to load, help maintain a secure session, remember privacy choices and support features that you have requested. Without these cookies, some parts of the website may not operate properly. Because they are necessary for the operation, security or functionality of the website, they may not be capable of being disabled through every cookie control. You may still be able to block them in your browser, but doing so may prevent access to some services or make the website less convenient to use.

Preference and functionality cookies

These cookies help remember choices you make, such as language, display or session preferences. They may make future visits more convenient and can help provide a more consistent experience. If you disable these cookies, the website may not remember your preferences and you may need to enter or select them again.

Analytics and performance cookies

These cookies help us understand how visitors interact with the website. They may collect information such as the pages visited, the time spent on a page, the way visitors reached the website and whether an error occurred. This information is generally used in an aggregated or otherwise limited form to assess performance, improve navigation and identify technical or content issues. Analytics cookies are not intended to provide access to your account or gambling activity.

Advertising and marketing cookies

Where used and permitted, these cookies may help measure the effectiveness of marketing, limit repeated advertising and show information that may be more relevant to your interests. They may be placed by us or by advertising, measurement or media partners. Marketing cookies may involve information about your browser, device, approximate location, visits or interactions with online content. We will seek any consent required by applicable law before using non-essential marketing cookies.

Security and fraud prevention technologies

Cookies and similar technologies may be used to protect the website, accounts and payment or gaming functions from fraud, abuse, automated attacks and other unauthorised activity. These technologies may help identify unusual behaviour, protect the integrity of services and support checks required for a secure online gambling environment.

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, you can use this tool to accept or reject categories of non-essential cookies. Your choices may be saved in a cookie or similar file so that the preference tool does not repeatedly ask you during the same period. If you delete your cookies, change devices or use a different browser, you may need to set your preferences again.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites or receive a warning before a cookie is placed. The way to change these settings differs between browsers and devices. Instructions are usually available in the browser’s help menu or on the browser provider’s website.

• Blocking all cookies may affect website availability, account access and certain security functions.
• Blocking analytics cookies may not affect basic browsing, but it may limit our ability to understand and improve the website.
• Rejecting marketing cookies may reduce personalised advertising, but you may still see general advertising.
• Deleting cookies does not necessarily delete information already collected or held in accordance with our Privacy Policy.
• Cookie settings may need to be managed separately for each browser, device or website.

Some third-party services may provide their own controls for managing cookies or similar technologies. If you interact with content or links provided by another organisation, you should review that organisation’s privacy and cookie information. Reels Grande Casino does not control the privacy practices of third-party websites or services that are not operated by us.

Depending on the type of cookie and your interaction with the website, information collected may include your device type, browser type, operating system, IP address, approximate location, language settings, pages viewed, referral source, browsing actions, session times and technical information about how the website performs. Information collected through cookies may be used for the purposes described in this policy, including providing services, maintaining security, measuring performance, improving the user experience and meeting legal or regulatory obligations.

We may combine cookie information with information you provide to us or information collected when you use our services. For example, technical information may help us identify a session, prevent misuse or investigate a security issue. We aim to handle personal information responsibly and in accordance with applicable Australian privacy requirements. Further information about the collection, use, disclosure, storage and access to personal information is provided in our Privacy Policy.

Cookies may be retained for different periods depending on their purpose. Session cookies may expire when your browsing session ends, while persistent cookies may remain until they expire or are removed. Retention periods may also be affected by technical, security, legal or operational requirements. We do not promise that every cookie will be used for the same period or that every cookie category will be available at all times.

Children and age restrictions

Our website and online gambling services are intended only for people who meet the applicable minimum legal age and eligibility requirements. We do not knowingly seek to collect information from children through cookies or other website technologies. If you believe that a child has provided personal information or used the website, the matter should be reported through the available support channel so that it can be considered and addressed in accordance with applicable requirements.

We may update this Cookies Policy from time to time to reflect changes to the website, cookies, service providers, legal requirements or our privacy practices. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so that you remain informed about how cookies are used. Continued use of the website after an update may indicate your acknowledgement of the revised policy, subject to any consent requirements.

If you have a question about this Cookies Policy, want to understand a cookie preference or wish to raise a privacy concern, please use the customer support or privacy contact method made available on the website. We will handle requests in accordance with applicable law and may need to verify your identity before responding to a request involving personal information or account security.

This policy is general information and does not replace any specific notice shown through the website’s cookie preference tool. If a preference tool provides more detailed information about a particular cookie or service, that information should be read together with this policy and our Privacy Policy.