Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance, and past results do not predict future results. A winning streak does not make another win more likely, while a loss does not mean that a win is due. Trying to recover losses by continuing to gamble can lead to greater losses and may make it harder to stay in control.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Do not gamble with money needed for rent, bills, food, education, debt repayments or other essential expenses. Never borrow money to gamble, use someone else’s payment method or rely on gambling to improve your financial position.

• Set a spending limit before you play and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from your everyday budget.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses or increase your stakes to try to win back money.
• Remember that gambling outcomes are random and cannot be controlled through systems or strategies.
• Use only your own account and payment methods.
• Talk to someone you trust if gambling is becoming difficult to manage.

Responsible gambling also means making decisions when you are calm and able to consider the consequences. If you notice that gambling is affecting your mood, relationships, work, study or finances, stop playing and seek support. Asking for help early can make it easier to regain control.

Depending on the options available through your account, safer play tools may help you manage your activity. These tools are intended to support informed choices, but they do not replace personal responsibility or professional advice. Select limits carefully and review them regularly.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use over a selected period. Consider setting a limit before you start playing. A limit should reflect an amount you can afford to lose without affecting your normal living costs. If you set a lower limit, it may take effect according to the applicable account process. Any increase may be subject to a delay or other safeguards, while a decrease should be applied as soon as practicable.

Time reminders and breaks

Time can pass quickly during online play. Use available session reminders, alarms or personal schedules to check how long you have been playing. Stand up, move away from the device and do something unrelated to gambling. A short break can help you make a clearer decision about whether to continue.

Activity and account reviews

Review your account activity, deposits, withdrawals and time spent playing. Looking at your activity in one place may help you identify changes in your habits. If the information concerns you, stop gambling and consider using a longer break or account restriction. You can also speak with a qualified support service.

Self-exclusion and account closure

If you want to stop gambling, request a break, self-exclusion or account closure through the available account support process. Self-exclusion is a serious commitment to stop using gambling services for the selected period. Do not open another account or use another person’s account during a self-exclusion period. If you think you may be unable to stop, seek independent help as soon as possible.

Gambling harm can develop gradually, and different people may experience different warning signs. You do not need to wait until a serious problem develops before taking action. Even one or two concerning changes can be a reason to pause and review your gambling.

• Spending more time or money gambling than you planned.
• Repeatedly trying to win back losses.
• Feeling restless, irritable or anxious when you cannot gamble.
• Keeping gambling secret from family, friends or colleagues.
• Borrowing money, selling possessions or missing payments to fund gambling.
• Using money intended for household costs or other commitments.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Losing interest in work, study, family, friends or normal activities.
• Arguing with people close to you because of gambling.
• Feeling regret, guilt or distress after gambling but continuing to play.
• Increasing stakes or playing for longer to achieve the same excitement.
• Trying to stop or cut back without being able to do so.

If any of these signs feel familiar, stop playing and take practical steps immediately. Sign out, remove saved payment details where appropriate, use a break or self-exclusion option and tell someone you trust. Do not attempt to solve gambling-related financial problems by gambling more. A financial counsellor can help you understand your options, while a gambling support professional can help with urges, habits and emotional impacts.

You can also support someone else by approaching the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to contact a qualified support service. Avoid lending money for gambling or covering up gambling-related problems. If there is an immediate risk to someone’s safety, contact emergency services or seek urgent assistance.

Support is available across Australia for people affected by gambling. State and territory services, community organisations, financial counsellors, health professionals and other qualified providers can offer confidential information and practical assistance. Search for an Australian gambling support service in your state or territory, or speak with your doctor or another trusted health professional.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious crisis, contact emergency services or a crisis support provider in Australia without delay. Reels Grande Casino cannot provide medical, psychological, legal or financial advice, so professional support should be used whenever gambling is causing distress or harm.

Age and access

Gambling is intended only for adults who meet the applicable legal age and access requirements. Do not allow children or other unauthorised people to use your account or device for gambling. Keep account credentials private, use suitable device security and notify account support if you suspect that someone else has accessed your account.

Your choices matter

Responsible gaming is an ongoing process. Set a plan before you play, monitor your behaviour while you play and act quickly if gambling no longer feels enjoyable or affordable. There is no need to justify taking a break. You can stop at any time, and requesting help is a positive step toward protecting your wellbeing.

For questions about available account restrictions, limits, breaks or self-exclusion, use the support options provided on the website. Please do not continue gambling while waiting for assistance if you believe you are losing control. Take a break first and seek independent support where needed.